Global Hospitality Management- A Complete Guide

Hospitality is one of the most interesting and challenging industries as it involves being sensitive towards the need and desire of the guests coming from different background and for different purposes. Hospitality is all about customer service and providing the best experience possible to the guests. Hospitality management involves all the tasks and aspects associated with managing a hospitality business. These businesses focus on welcoming customers and providing them with pleasant experiences, whether through dining, lodging, events, entertainment, or travel. Global Hospitality Management is designed to instil a greater awareness of the cultural factors influencing the strategies and performances of hospitality organization. This approach focuses on a critical analysis of the relevance and application of general management theory and practice to the hospitality industry. Hotel management has to do with the lodging industry only, and hospitality management involves a variety of industries. Hotel management is a type of hospitality administration. Hotel general managers use business, management, and interpersonal skills to oversee the day-to-day operations of a hotel, motel, lodge, inn, or resort. The various hotel department heads report directly to them, and they must have knowledge of all areas of hotel management. Hospitality management is a broad field that involves overseeing the day-to-day administrative, operational and commercial activities of businesses in the hospitality industry. As opposed to the more narrowly focused “hotel management”, hospitality management is an umbrella term that covers various industries such as food and beverage, travel and accommodation and event management. This book equips the students with relevant knowledge of the hospitality industry, its components and functions. It has been a deliberate effort to keep the language used in this student handbook as simple as possible.