Quality Service Management in Tourism and Hospitality- A Complete Guide

The book on quality service management in tourism and hospitality is an essential resource for anyone working in the tourism and hospitality industry. It provides an in-depth understanding of the importance of quality service management and offers practical solutions for implementing effective systems and strategies. The book covers a range of topics including customer expectations, service quality, service recovery, employee training, and customer loyalty. It also explores the role of technology in service delivery and provides case studies from leading hotels and tourism destinations around the world. This book apart is its emphasis on the customer experience. It provides insights into how customers evaluate service quality, what they expect from service providers, and how businesses can meet and exceed those expectations. The book offers practical advice for developing a customer-centric culture and creating a service environment that inspires loyalty and repeat business. Whether you are a seasoned hospitality professional or just starting out in the industry, the book on quality service management in tourism and hospitality is a must-read. It will provide you with the tools and knowledge you need to deliver exceptional service and build long-term relationships with customers.